Privacy and cookie statement

Please read our privacy and cookie statement carefully.

Privacy Declaration

This privacy statement applies to all users of the website https://www.cvmaker.com.

Preface

CVmaker B.V., established at Keizersgracht 241 (1016 EA) in Amsterdam (hereinafter: "we" or "CVmaker"), is the controller as referred to in the General Data Protection Regulation (AVG). We are responsible for the processing of personal data collected through the use of our website, http://www.cvmaker.com, unless otherwise indicated.

We respect the privacy of users, and thus we process and secure personal data provided to us in accordance with applicable privacy legislation.

In this privacy statement, we explain which personal data we collect, use, and for what purpose. We recommend that you read this carefully. For any questions, you can contact us via support@cvmaker.com. Even if something is unclear and you wish for clarification, we ask you to contact us.

This privacy statement was last changed on april 17, 2019.

Use of Personal Data

To be able to create and/or manage your account (which contains the data for your Resume), some data is required. This data is therefore necessary to optimise our service.

Other data is necessary to create as complete a Resume as possible through our service or to (further) optimise your user experience of our services.

Our Service - making a resume or having it made

To be able to use our service, you must enter personal data on our website by means of a step-by-step plan. As soon as you have completed the first step and have clicked through to the second step, we will save all the details you have entered.

In the first step, we ask you for the following personal data:

  • First and last name*;
  • E-mail address*;
  • Telephone number*;
  • Address*;
  • Profile picture;
  • Date and place of birth;
  • The statement of whether you have a driver's license;
  • Nationality;
  • Sex;
  • Marital status;
  • URL of your LinkedIn profile;
  • URL of any website to be added.

The personal data indicated with an asterisk are necessary to use our services. You only provide the other details to complete your Resume.

In the next step of our service, you will be asked to provide the following data:

  • Training/education/history details, such as education, internships, courses, certificates (including period and institution);
  • Work experience data, such as position and employer;
  • Interests and additional activities;
  • Skills and level;
  • Languages.

After completing the above information, the user can design a Resume in Step 3 and make use of the option to take out a (directly cancellable) subscription with CVmaker against (a monthly) payment. By means of that service, the user can constantly view, download, and edit the Resume that they have filled in and designed. The user can use all other functions, such as making unlimited application letters, sending applications, and searching for (matching) jobs.

Payment Details

To properly arrange the payment for the aforementioned subscription, we use the services of third parties such as (but not limited to) Adyen, PayPal, Stripe, and Mollie Payments. You provide your payment details directly to that party (and not to CVmaker). It is possible that that third party shares certain information about you (such as your name and bank details) so that we can check whether you have paid.

The aforementioned service providers are responsible for processing (and not CV maker) data for the payments of users.

Retention Periods

We only save the data entered by users after you have clicked through to Step 2 of our service. If you have not subsequently taken out a subscription, CVmaker will keep the information you entered up to one month after CVmaker has sent you a second e-mail reminding you whether you want to finish your Resume and take out a subscription. In the event that you do not respond or reject it, your data will be deleted after one month.

In the event that you have taken out a subscription, we will keep the information you provided until you indicate to us that the (and which) information must be deleted. In any case, we will send you a message one year after your last activity via our service, asking whether we should keep your data. In the absence of a response, we will delete your data one month after that last e-mail.

In the meantime, we can approach users to make personal offers. For sending these e-mails, we use the (first) name and e-mail address provided by users. In these e-mails, we naturally offer users the option to delete their data at CVmaker.

Purposes of Use of Data

We use different types of personal data for different purposes: for example, we use contact information to contact users in the context of the conclusion and/or execution of the agreement, invoicing, and to provide an overview of the products and services that users have with us.

If users have given CVmaker permission (and have paid for it) to link their personal Resume to relevant jobs offered by third parties via CVmaker, we will send users emails with job openings that have been selected by us based on their personal Resume.

We also have a legitimate interest in tracking usage data via cookies in order to improve our services.

Improvement of Services

To continue to improve our website and services, we use cookies that are placed on our site by third parties. Those parties are the parties responsible for processing for the relevant data. The following data can be collected:

Google Analytics Cookie:

  • IP address (anonymous);
  • Cookie IDs;
  • Surfing behaviour;
  • Use of services on the website;
  • Use of social media;
  • E-mail response;
  • Browser type;
  • Brand of mobile device;
  • Hashed browser data;
  • Type of operating system and application version;
  • Language settings of the device used;
  • Location information.

CVmaker has concluded a processing agreement with Google. Google may not use the data for other Google services. This data is stored for two years.

Hotjar

This cookie maps how a user navigates on our site. CVmaker cannot link that information to the data provided to it by users. This data is stored in the US and deleted after 30 days.

Tawk

This service from the third party Tawk offers chat services. CVmaker only collects the contact details of the person being spoken to and the content of the conversations. They are stored in the US and the data is deleted after 30 days.

Postmark App

Postmark provides our e-mail service. We have a processing agreement with this party. To deliver its service, Postmark receives (from CVmaker) email addresses of users and content of emails. Postmark will never use that data for its own purposes. Personal data is stored securely by Postmark. Postmark uses (tracking) cookies and other technologies that provide insight into whether and when e-mails are opened and read and at which IP location. The data is stored in the US (under the Privacy Shield) and deleted after 60 days.

Foundations for the Processing of Personal Data

In order to be able to execute our service, to have a professional resume prepared in the best possible way, we process personal data. We only process personal data if we have a legal basis for this. We process personal data on the basis of the following principles:

1. User agreement: In order to properly execute the agreement that you enter into with CVmaker, we must process the aforementioned personal details of users. This includes the data entered by users for creating a Resume and for that purpose stored in their (temporary) account, but also payment data (see above).

2. Legal obligation: We must keep certain financial data, such as invoices for payments, for seven years on the basis of tax legislation.

3. Legitimate interest: We have an interest in approaching users with offers comparable to the service offered by CVmaker (see above).

4. Consent: We will request permission from users if the processing of personal data is not covered by the aforementioned basis. Users can always withdraw the permission given by clicking on the 'unsubscribe' link at the bottom of each newsletter or by sending an email to support@cvmaker.com.

Rights of Users

Users have the right to view the personal data we have collected from them and to change it (if there is a reason). Users have the right to object to the processing of their personal data. In certain cases, users may also ask to limit the processing of their personal data, to adjust it, to send it, to pass it on to another responsible party, or to have it deleted. This can be done by sending a request to support@cvmaker.com. Users receive an overview of their personal data or a response to the request within one month of the request. However, with complex requests, this can take up to 60 days.

Personal data can also be deleted by clicking on the "Delete Data" button in the emails sent by us.

Right to make a complaint: Users can submit a complaint about the processing of personal data. If CVmaker does not comply with the request for access, correction, objection, restriction, deletion, or transfer of personal data, a complaint can be submitted to the Dutch Data Protection Authority via telephone number +3188-1805250 or via the online form of the Dutch Data Protection Authority.

Disclaimer

This privacy statement does not apply to internet sites of third parties that are connected to this website through links. We are not responsible for how these third parties handle personal data. We therefore recommend that you read the privacy statement of these websites before using them and entering any personal data.

We are not liable for damage resulting from unauthorized access to computers or files, viruses spread through advertisements, or other unlawful programs or files.

Questions and Complaints

If there are any questions about this privacy statement and/or the way in which we use personal data, you can contact:

CVmaker B.V.
Keizersgracht 241
1016EA Amsterdam
The Netherlands
support@cvmaker.com

Change in the Privacy Statement

We may adjust this privacy statement from time to time by posting an updated version on the website. That is why we recommend that you regularly visit this page for any changes.
Dutch law applies to this privacy statement.

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